Returns and Refunds

Return and Refund Policy

Last updated: June 21, 2026

At Piuma d'Oro, we take pride in delivering fresh, single-grove extra virgin olive oil, picked and pressed with care in Cortona, Tuscany. Because our oil is a perishable food product, we are unable to accept returns, exchanges, or refunds once an opened order has been dispatched.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Policy) refers to Lumina Bridge LLC, 8401 MAYLAND DR; RICHMOND, VA 23294, trading as Piuma d'Oro.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Piuma d'Oro Extra Virgin Olive Oil, accessible from https://piumadioro.com.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Perishable Products

All Piuma d'Oro olive oils are perishable, food-grade consumable products. Once an Order has been delivered and opened, the Goods cannot be returned, exchanged, or refunded for a change of mind, regardless of where You are based, unless the Goods arrive damaged, faulty, or incorrect (see below). This protects the freshness, food safety, and integrity of every tin We send out.

Damaged Goods, Faults, or Delivery Issues

Every Order is quality-checked and securely packed before dispatch. If Your Order arrives damaged (for example, a broken seal, a dented or cracked tin, or leaking packaging), faulty, or otherwise not as described, please contact Us within 48 hours of delivery:

By email: piumadoroproducts@gmail.com
By visiting this page on our website: https://piumadioro.com/contact

To help Us resolve Your issue quickly, please include:

Your order number
Clear photos of the damage and the outer packaging
A brief description of the issue

We will assess Your claim and, where eligible, arrange a replacement or a refund at Our discretion. In some cases, We may ask You to support a claim directly with the courier; where this applies, We will provide the shipping documentation needed to support that claim.

Incorrect or Incomplete Orders

If You receive an incorrect or incomplete Order, please contact Us within 48 hours of delivery at piumadoroproducts@gmail.com with:

Your order number
Photos of what You received

We will review Your report and get back to You promptly to resolve the issue.

Refunds (Where Applicable)

Once a refund is approved under this Policy, it will be processed to Your original method of payment. Please allow 5-10 business days for the refund to appear in Your account, depending on Your bank or card provider.

If You have not received an approved refund after 10 business days, please first check with Your bank or card provider. If the issue persists after doing so, contact Us at piumadoroproducts@gmail.com and We will assist.

Your Statutory Rights

Nothing in this Policy affects Your statutory rights as a consumer in respect of Goods that are faulty, not as described, or otherwise fail to conform to the contract, under applicable law in Your country of residence. This Policy describes how We handle change-of-mind returns for a perishable product; it does not limit any right or remedy that cannot lawfully be excluded.

If you have any questions about this Return and Refund Policy, please contact us:

By email: piumadoroproducts@gmail.com
By mail: Lumina Bridge LLC, 8401 Mayland Dr, Richmond, VA 23294, United States
By visiting this page on our website: https://piumadioro.com/contact